1. Introduction
Welcome to www.sweetdelightcakes.com (“Sweet Delight Cakes,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy and Use Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. As a custom bakery website, we strive to provide you with exceptional cake designs and bakery services while maintaining transparency about our data practices.
We encourage you to read this policy carefully. By accessing or using www.sweetdelightcakes.com, you agree to the terms outlined in this policy. If you do not agree with our practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details
- Email address
- Phone number
- Delivery address
- Order history and preferences
- Payment information
- Special dietary requirements or allergen information
- Custom cake design preferences
- Account credentials (if you create an account)
- Comments and feedback on our products
- Information you provide when contacting us
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you:
- Browser type and version
- Operating system
- Device type and identifiers
- Language preferences
- Time zone
- Pages visited on our site
- Time spent on pages
- Products viewed
- Shopping cart activity
2.3 Information Collection Methods
We collect information through:
- Direct interactions when placing orders or creating accounts
- Automated technologies like cookies and similar tracking methods
- Customer feedback and reviews
- Order forms and custom cake requests
- Communication regarding orders and services
3. How We Use Your Information
3.1 Provide and Improve Services
- Process and fulfill your orders
- Communicate about order status and delivery
- Improve our website functionality
- Enhance our product offerings
- Provide customer support
- Maintain accurate order records
3.2 Marketing and Communication
- Send promotional offers and newsletters (with your consent)
- Inform you about seasonal specials and new products
- Respond to your inquiries
- Share updates about our services
- Process feedback and reviews
3.3 Legal and Security
- Detect and prevent fraud
- Enforce our terms of service
- Comply with legal obligations
- Protect our rights and property
4. Cookies and Similar Technologies
4.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.
4.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytical Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences
- Shopping Cart Cookies: Maintain your shopping session
4.3 Managing Cookies
You can control and/or delete cookies through your browser settings. However, this may affect your shopping experience on our website.
5. Data Sharing and Disclosure
5.1 Service Providers
We share information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Delivery services
- Email service providers
- Analytics providers
- Customer support services
5.2 Legal Requirements
We may disclose information when required by law or to:
- Respond to legal requests
- Protect our rights and property
- Prevent fraud or abuse
- Ensure the safety of our customers and services
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure payment processing
- Encrypted data transmission
- Regular security updates
- Access controls
- Employee training on data protection
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Update your preferences
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this policy periodically. We will post any changes on this page with an updated revision date.
10. Contact Us
For questions about this policy or our privacy practices, contact us at:
Email: contact@sweetdelightcakes.com
11. Governing Law
This policy is governed by applicable local and national data protection laws.
Last Updated: February 3, 2025